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FAQ
What age group is the Hello Hair products suitable for?
We believe it's never too early to introduce your child to resources that represent them. Hello Hair products are suitable for both children and adults alike.
Is Shedding Normal?
Shedding is normal with our styling heads (1-3 g), especially during the first few uses. For the initial brushing or combing, you may notice more shedding as any loose strands from the manufacturing process are removed. In the care instructions, we recommend washing the hair and gently combing through it with a wide-tooth comb to help remove any loose strands.
What is the residue or material I noticed in my Hello Hair styling doll’s scalp?
The material you’ve noticed is filling residue, which can sometimes remain during the manufacturing process when the hair is being threaded onto the doll. Although our quality assurance team takes care to remove it, occasional oversights can occur. The filling material is not harmful and it can easily be scraped off using a comb or gently removed by hand.
Do You Provide Wholesale Opportunities?
Yes, we do offer wholesale opportunities. Please email us at sales@hellohairbook.comfor pricing details.
Where Do You Ship To?
We offer international shipping.
Do You Provide Capacity-Building Workshops?
Yes, we provide capacity-building workshops. Learn more and discover how we curate the perfect workshop for you here. Learn More.